Festaconline Media goes to great lengths to ensure that the articles that we produce are factual and unbiased.

If, despite best efforts, corrections are needed, Festaconline will make them as soon as possible.

If you spot anything that needs correcting, please email us on info@festaconline.com.ng with a summary of the issue.

Transparency
As part of our commitment to openness and respect for our readers, a summary of the change is placed at the bottom of the article, time and date stamped

We can only deal with your complaint if you are:
– personally and directly affected by an alleged breach of the Code
– a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
– a third party seeking to ensure accuracy of published information

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

How to Complain

Please contact the editorial team for any issues with our content

* If you notice a factual inaccuracy on Festaconline that does not directly relate to you, please email alan.woods@essexlive.news

* To submit a letter for publication, please email info@festaconline.com.ng

* If you have any general concerns or comments about any item on Essex  Live that you would like to bring to the Editor’s attention, please email info@festaconline.com.ng

If you have have a technical issue with the web site or mobile web site, please email info@festaconline.com.ng