The Lagos State Government in the bid to reduce travel and help traffic management in the state, has activated a 24-hour customer service center with dedicated toll-free lines in Lagos.
Alongside the customer service with dedicated lines: 0800-00-527862 or 0800-00-LASTMA, were a whistleblower mobile application, a Walk-In Complaint Center, as well as a Website, and a New Department of Statistics, Research, and Data for the state.
The whistleblowing mobile app, which was masterminded by the Special Adviser to the Governor on Transportation, Sola Giwa, would allow Lagosians report traffic non-compliance cases which they have witnessed without being victimized by the offenders in the state, as well as reward reporters.
Although, not all complaints gotten will be given points, as the report will be subjected to verification to meet the desired standard.
Notably, the essence of the app is not the points that could be converted to other benefits for the whistleblowers but reportage, as it will allow motorists and other road users report dangerous driving and other reckless behaviors on the road, enabling LASTMA to take immediate action and uphold traffic regulations.
Highlighting features of the customer support centers, the Special Adviser explained that the whistleblower app is designed to involve everyone in the state’s traffic management. The app is available for download on the Android Play Store.
As well as allow motorists contact the Call Center via the toll-free hotlines to report incidents, they can also call to request assistance, or seek information on road conditions, including updates on the activities of LASTMA personnel, enabling drivers get real-time updates on road conditions and traffic advisories, helping them plan their routes more effectively, avoid congestion, and reduce travel time.
A walk-in complaint center and a live interactive website (lastma.org) are available for citizens to engage with traffic management personnel.